Privacy Policy

Norex is responsible for collecting, maintaining, and protecting the data provided by our visitors and customers on our webpage. Ensuring the safety and confidence of our visitors and customers is of utmost importance to us, and we strive to adhere to GDPR regulations. Through this privacy policy, we aim to inform our visitors about the data we collect, the purposes for which we collect it, how we manage it, and the rights they possess concerning their data.

Data collection and usage

Our website address is: The data provided by website visitors will be utilised to enhance their browsing experience on our webpage. For our account holders and customers, the data they provide will support them throughout their customer journey. This support might involve offering products, news, and services that align with their interests.

It is important to highlight that our privacy policy aims to ensure transparency and establish trust between us and our users. Should you have any questions or concerns regarding the information provided, please don’t hesitate to contact us at We value your privacy and appreciate your trust in Norex.

Creating an account or using the contact form

When visitors use our contact form or create an account on the site, we gather the data displayed in the comments form/account profile. Additionally, we may collect the visitor’s IP address and browser user agent string to assist with spam detection. An anonymized string generated from your email address (also known as a hash) might be shared with the Gravatar service to determine if you are using it. For more information about the Gravatar service’s privacy policy, please visit:

When you establish an account, we retain your data to facilitate order placement. Moreover, we might employ your data to send newsletters or information that we believe could be of interest. You can choose to opt-out from receiving these notifications or delete your account at any time by reaching out to us at or directly through your salesperson. Users can view, edit, or delete their personal information at any time (except for their username), and website administrators also possess the ability to view and modify this information.


Upon entering our site, you have the option to save your name, email address, and website in cookies. These cookies enhance convenience by eliminating the need to re-enter your details when posting another comment. These cookies will remain active for one year.

Should you visit our login page, we will establish a temporary cookie to determine your browser’s cookie acceptance status. This cookie does not contain personal data and will be discarded upon closing your browser.

Upon logging in, we will set up several cookies to retain your login details and screen display preferences. Login cookies remain valid for two days, while screen options cookies persist for a year. Opting for “Remember Me” will sustain your login for two weeks. Logging out will result in the removal of login cookies.

Embedded content from other websites

It’s essential to note that certain articles on this site may feature embedded content from external sources, such as videos, images, or articles. These embedded elements function in a manner identical to if the user visited the respective external websites directly. Users should be aware that these external websites have their own privacy policies, and we advise caution while interacting with such content.

Who we share your data with

To ensure the optimal service and user experience for our visitors and customers, we may share your data with third-party entities. These could encompass Google Analytics, Lime, SAP, and shipping providers, among others. The data acquired through Analytics contributes to enhancing the design and functionality of our website. For further insights into how Google processes data, we kindly direct you to:

In the event of a password reset request, your IP address will be included in the reset email.

Who on our team has access

Various members of our team possess access to the information you provide. Our administrators and salespeople, for instance, can access:

  • Order details, including purchase specifics, timing, and delivery instructions.
  • Customer information, such as your name, email address, billing, and shipping information.

This access empowers our team members to efficiently process orders and provide support.


Throughout your interaction with our store, we gather information about you during the checkout process. As you explore our site, we’ll keep track of:

  • Products you’ve recently viewed, aiding in showcasing relevant items.
  • Location data, IP address, and browser type, assisting in estimating taxes and shipping costs.
  • Shipping address, requested to provide accurate shipping estimates and send your order.

Additionally, we utilise cookies to maintain a record of your cart contents while you navigate our site.

When you make a purchase, we will request information including your name, billing address, shipping address, email address, phone number, payment details, and optional account details like username and password. This information serves various purposes, such as:

  • Delivering pertinent information about your account and order.
  • Addressing your requests, including refunds and complaints.
  • Processing payments and safeguarding against fraudulent activities.
  • Configuring your account for seamless store interactions.
  • Adhering to legal obligations, such as tax calculations.
    Enhancing our store offerings.
  • Sending marketing communications, if you choose to receive them. If you establish an account, we will
  • retain your name, address, email, and phone number. This information will be employed to expedite the checkout process for future orders.

We retain your information for as long as necessary to fulfil the purposes for which it was collected and used.

What rights you have over your data

For users with accounts on our webpage, you retain the right to request an exported file containing the personal data we hold about you. Additionally, you can request the deletion of this data from our system. Data provided by visitors will be retained until a deletion request is submitted. This facilitates the possibility of placing future orders.