Privacy Policy

 

Privacy Policy

Norex is responsible for collecting, maintaining and protecting the data provided by our visitors and customers at our webpage. It is of crucial to us that our visitors and customers are safe in the knowledge that their data is maintained in appliance with the GDPR regulations. By this privacy policy, we inform our visitors of […]

Norex is responsible for collecting, maintaining and protecting the data provided by our visitors and customers at our webpage. It is of crucial to us that our visitors and customers are safe in the knowledge that their data is maintained in appliance with the GDPR regulations. By this privacy policy, we inform our visitors of which data we collect and for what purposes, how we administrate it and what rights they have of the data.

Who we are

Our website address is: https://www.norex.com. For any questions regarding our privacy policy, you are welcome to contact us at info@norex.com.

What personal data we collect and why we collect it

The data provided by website visitors will be used to enhance their experience throughout the webpage. The data provided by our account holders and customers will be used to support them throughout the customer journey. This could entail providing them with products, news and services which we believe will be of interest.

Creating an account or using the contact form

When visitors use our contact form or create an account on the site, we collect the data shown in the comments form/account profile. We may also collect the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

When you create an account, we will store your data in order to let you make an order. We may also use your data to send you newsletter or information which we believe may be of interest to you. You are able to opt out from receiving these alerts, or delete your account, at any point by contacting us at info@norex.com, or directly via your salesperson. All users can see, edit, or delete their personal information at any time themselves (except they cannot change their username). Website administrators can also see and edit that information.

Cookies

When entering our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. The cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited that particular website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Even though we aim to only use safe content of high privacy standards, we are no longer responsible for how our visitors’ data is managed on external websites. Because of this, we advise our visitors to read the privacy policies of the external sites they may visit.

Who we share your data with

In order to provide the best service and user experience to our visitors and customers, we may share your data with a third party. This could include, but may not be limited to, Google Analytics, Lime, SAP and shipping providers. The data from Analytics is used to improve our websites design and functions. For further information about how Google process the data, we kindly direct you to: https://policies.google.com/technologies/partner-sites.

If you request a password reset, your IP address will be included in the reset email.

Who on our team has access

Members of our team have access to the information you provide us. For example, both our administrators and salespeople can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders and support you.

Shop

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We store information about you for as long as we need the it for the purposes for which we collect and use it.

What rights you have over your data

If you have an account at our webpage, you can request an exported file of the personal data which we maintain about you. In addition, you can request that this data is deleted from our system. All data which have been provided by our visitors will be maintained until they request that we delete it. This is in order to facilitate any future orders they may wish to place with us.