Who we are
What personal data we collect and why we collect it
The data provided by website visitors will be used to enhance their experience throughout the webpage. The data provided by our account holders and customers will be used to support them throughout the customer journey. This could entail providing them with products, news and services which we believe will be of interest.
Creating an account or using the contact form
When you create an account, we will store your data in order to let you make an order. We may also use your data to send you newsletter or information which we believe may be of interest to you. You are able to opt out from receiving these alerts, or delete your account, at any point by contacting us at firstname.lastname@example.org, or directly via your salesperson. All users can see, edit, or delete their personal information at any time themselves (except they cannot change their username). Website administrators can also see and edit that information.
When entering our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. The cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Who we share your data with
In order to provide the best service and user experience to our visitors and customers, we may share your data with a third party. This could include, but may not be limited to, Google Analytics, Lime, SAP and shipping providers. The data from Analytics is used to improve our websites design and functions. For further information about how Google process the data, we kindly direct you to: https://policies.google.com/technologies/partner-sites.
If you request a password reset, your IP address will be included in the reset email.
Who on our team has access
Members of our team have access to the information you provide us. For example, both our administrators and salespeople can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders and support you.
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We store information about you for as long as we need the it for the purposes for which we collect and use it.
What rights you have over your data
If you have an account at our webpage, you can request an exported file of the personal data which we maintain about you. In addition, you can request that this data is deleted from our system. All data which have been provided by our visitors will be maintained until they request that we delete it. This is in order to facilitate any future orders they may wish to place with us.